RETURNS

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Our policy lasts for 20 days for physical products, and up to 48 hours before the reservation date for event experiences. If 20 days have passed since your purchase of physical products or the date of your reservation has passed, unfortunately we cannot offer a refund.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging. 

There are several types of goods that are exempt from being returned. Perishable items such as food and flowers cannot be returned.

In some cases wine can also be exempt for a return. There is a 15% restocking fee in case your wine purchase qualifies for a return.  Please verify the return policy of the wine produce your are buying prior to delivery/pick up.

To complete your return, we require a receipt or proof of purchase.

There are some situations where only partial refunds can be guaranteed: (if applicable)
* Any item that is not in its original condition, that is damaged or is missing parts for reasons beyond our control.
* Any item that is returned more than 20 days after purchased

Refunds (where applicable)
Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will be automatically applied to your credit card or original method of payment, within a certain number of days.

Late or lost refunds (where applicable)
If you have not received your refund yet, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next step, contact your bank. It often takes some time before your refund is posted.
If you have followed all these steps and still have not received your refund, please contact us at info@wines2hou.com.

Only regular priced items will be refunded, unfortunately sale items cannot be refunded.

Exchanges (where applicable)
We only replace items that are defective or damaged. If you need to exchange it for the same item, please email us at info@wines2hou.com and send the item to: 7676 Hillmont St, # 108
HOUSTON, Texas 77040

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit to our store for the value of the return. Once we receive the item, a gift certificate will be mailed to you.

If the item was not marked as a gift when it was purchased, or the gift was sent to the buyer for later delivery, we will issue a refund to the buyer and they will know of your return.

To return/ exchange your product, you must send it to:

7676 Hillmont St, # 108
HOUSTON, Texas 77040

SHIPPING POLICY

Non-alcoholic products, glassware, gourmet foods, and accessories are shipped to all 50 U.S. state and territories.

Due to local alcohol shipping laws, wine is only shipped to select areas/states.

You will be responsible for paying the shipping costs for your order. Shipping costs are not refundable. If you receive a refund, the cost of the shipping will be deducted from your refund.

Depending on where you live, the time it takes to receive the  product may vary.

If you are shipping an item over $ 100, you should consider using a trackable shipping service or purchasing shipping insurance. 

Please contact us directly to request a shipping quote.

We do deliveries for Houston and surrounding areas 

• Downtown Houston.
• Midtown.
• Memorial.
• Houston Heights.
• Montrose.
• Nassau Bay.
• Katy.
• The Woodlands.